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Best home Internet Service Providers In Nairobi

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For some years now, Nairobi and Kenya, in general, has been recording a sharp increase in the number of Internet users, the majority being mobile. The influx of smartphones has brought about heavy internet usage among Kenyans. If you are like me and spend gigabytes every week, you know that relying on data bundles from service providers like Airtel, Telkom, and Safaricom is not economically feasible. This is where dedicated Internet service providers in Kenya come in.

If you transfer big files, stream videos or download lots of stuff online, you’ll find their services are way cheaper than normal conventional data bundles. In this post, I’ll be sharing with you the best home Internet service providers in Nairobi that have unlimited data plans and offer ballistic speeds for your peace of mind.

    1. Faiba Internet Kenya

Faiba is without doubt the leading home internet ISP in Kenya, but before you shout that its expensive than its competitors, read along first.

The reason why I say Faiba is the best in terms of home ISPs in Kenya is down to two things: coverage and support. If you have been keeping tabs with their news, you probably know that by now they cover all major towns in Kenya, as opposed to a while back when you could only enjoy their services in posh estates of Nairobi and Mombasa. This is a major boost for heavy internet users all over the country because they can now save a lot of money – fast and unlimited permanent internet connection at a fixed price.

Coming to my second reason why I think you should go for JTL, I believe we all know how important swift technical support services is important in any business/service. Faiba has an excellent track record in this, evidenced by the very positive feedback the company receives from its clients.

I’ll admit that compared to its main rivals, Faiba prices are higher, but you might be willing to overlook this if you need a reliable Kenyan ISP with a track record in customer support and service availability.

Here are the Home Internet service packages offered by Faiba currently:

  5MB/s 5,000 kshs
 10MB/s 10,000 kshs
 15MB/s 15,000 kshs
 20MB/S 20,000 kshs

  2. ZUKU Internet Kenya

This is the most popular home Internet service provider in Kenya among the middle class. ZUKU packages are cheap, reliable and even though the service is only available in Nairobi and Mombasa, they cover most areas of these cities.

ZUKU is owned by Wananchi group and offer Internet, TV and internet telephone connection all under one package. Apart from being a 3 in one – (TV, Internet and phone), people also love ZUKU because of their bandwidth. Their base package is almost 3 times faster than Faiba’s own starter package of 5MB/s. In places where a permanent internet connection(Fiber) is not available, ZUKU has a number of WIFI locations across these two cities to ensure customers can still enjoy their services. If you want the best alternative Kenyan ISP to Faiba, this is the company to go for. Their speeds are irresistibly cheap, even their 60MB/s costs 9,999 kshs only.

Here are the Home Internet service packages offered by ZUKU currently:

HOME BASIC – 15MB/s Free ZUKU to ZUKU calls and over 62 TV channels  4,499 Kshs
HOME PREFERRED – 30MB/s Free ZUKU to ZUKU calls and over 62 TV channels 5,699 Kshs
HOME PREMIUM – 60MB/S Free ZUKU to ZUKU calls and over 62 TV channels 9,999 Kshs

how to get ZUKU internet in other towns apart from Nairobi and Mombasa

As much as you guys outside these two towns really wish to enjoy ZUKU unlimited internet in Nakuru, Kisumu, Eldoret, Kisii and other major towns in Kenya, that’s not possible at the moment.

Your best shot at anything close to the unlimited internet would be the current Telkom home plans or if you are lucky, Safaricom home internet might be available in your town. You know what, why not do that by clicking here to see if you can get Safaricom fibre connectivity to your home, or if you have the time read on below where I have extensively talked about their home plans.

3.  Safaricom Fibre to home

Safaricom, the biggest mobile network service provider in Kenya,  recently rolled out their fibre to the home Internet service. This is definitely a surprise package and a direct competition to Faiba and ZUKU internet.

Most people expected Safaricom’s unlimited internet packages to come at a premium cost but my life this is the cheapest home internet package currently in Kenya. Here’s a summary of their packages.

Bronze 5mbps Kshs 2,500
Silver 10mbps Kshs 3,499
Gold 20mbps Kshs 4,999
Platinum 40mbps Kshs 9,999

Comparing this pricing with ZUKU’s, the difference really comes down to your needs. if you are wondering how much bandwidth you need for streaming video or just daily internet usage, it’s not really that insane. A speed of 3mbps will stream 720p videos in standard definition. Moving on, from 5mbps you should stream 720 and 1080p videos in full HD.

Now keep in mind that other factors such as the number of users sharing the same network will affect this, this is the main reason people step up to gold and platinum plans. These speeds will enable you to stream videos in 4K Ultra HD, though again, how will you watch videos in 4K if you don’t yet have a 4K TV or monitor? Start by being real to yourself first, will you?

Safaricom fibre to home coverage

Another thing I like about Safaricom fibre to home has to be their free installation. Sure you don’t get to keep the router for good, but it is the service you want, right? To register and subscribe to Safaricom fibre to the home, dial *400# and follow the prompts.

While most parts of Nairobi are covered, Safaricom really need to expand their coverage in other towns because at the moment, they cover very few areas even in big towns. See if your area is covered here.

POA WI-FI Internet

A partnership with Liquid Telkom, Poa is one of the latest ISPs in Nairobi, targeting two parts of Nairobi, which is why it had to come last on the list. Poa is currently available in Kibera and Kawangware only, with their packages starting at Kshs 10 for 1 hour unlimited access. If you live in these areas, you could take advantage of their very affordable rates for 24 hour and monthly unlimited internet connection in Nairobi.

Poa understands that most ISPs in Nairobi don’t have coverage in low and middle-class estates in the city, so they decided to instead target these places instead of competing with other popular service providers in Nairobi.

How much does POA WIFI cost per month?

  1 hour Unlimited 10 kshs
 1-week Unlimited 350 kshs
 24 hour unlimited 50 kshs
 1-month Unlimited 1,500 kshs

Even though I wanted to try their plans using the web address they gave, that was a dead end. If you are in Kibera or Kawangware and want to buy POA unlimited Internet, you have to use their Facebook page at the moment. Below is a screenshot of their Facebook page showing their contacts and location, or just click the link to check them out.

DeepinScreenshot_select-area_20170923103114 Best home Internet Service Providers In Nairobi

ISPs without unlimited Internet in Nairobi

   4. Telkom Kenya* (formerly Orange)

Telkom actually had an unlimited internet plan for its users up to mid-2016 when it got scrapped. Their data plans are one of the most client friendly in terms of cost. The company took the bulk of internet consumers before Airtel and Safaricom in the early days, but the competition is now starting to heat up or is hot already. In spite of that Telkom Kenya remains a widely used ISP for heavy internet users in places with no ZUKU and FAIBA coverage. I know they have a fixed line Internet service which requires that you have those telephone lines dropping at your house, but the best they can give with that is only 2MB/s.

If you really want to enjoy their fast speeds, these daily, weekly, monthly and 90-day offers are cheap and very reliable.


Telkom Home Internet plans

Back in July, and probably due to the increasing number of Home ISPs in Kenya, Orange rolled out what they call home internet plans. These packages are suitable for heavy internet users, and people who generally stream a lot of content. Depending on your needs, compare the plans below and find one that suits you. My opinion? I’d say go for the monthly unlimited plan.

Not really unlimited, but 50GB is really generous. What’s even better, after you have used up your allocated bandwidth, they don’t cut you off entirely or reduce speeds to mediocre 128Kbps like they used to do. Telkom will let you browse the Internet at speeds of 1MBps after reaching the monthly 50GB cap.

30 day fixed   35GB        2,999
90 day plan  100GB       5,999
One month Unlimited 4G 50GB then 1MBps after that     3,999

Read the post I wrote about them to learn more about their plans or visit their official site.

Also while trying out Telkom Kenya’s monthly plan, I really loved the fact that they give you some 10-20 minutes overlay to renew your data plan after your current subscription has expired. Normally with other ISPs, your remaining data bundles will vanish but this is not the case with Telkom Kenya. If you renew your plan during that short period, you still have your existing data bundles on top of the renewed bundles.

    5. Airtel Kenya

A company that provides competition for Telkom Kenya in Internet provision, Airtel has won the hearts of Kenyan smartphone users with their cheap daily data plan popularly known as unliminet. This service is tailored for clients who do a lot of social media and messaging, but not so much for heavy internet use. If you are using Airtel as your ISP, you’ll want to step up to their monthly plans, which, just like Telkom, happen to be super affordable and dynamic as well.

Airtel Unliminet modem daily, weekly, and monthly prices are as follows:

One day unlimited    500MB        99
One week Unlimited  5GB       699
One month Unlimited 20GB      2,999

Airtel unliminet is designed for people like you, who are always online, do live streams and download a lot of audio and video. Once the data allocated is exhausted, browsing speed is reduced to 256KB/s, but still get full speed Facebook, Twitter, Gmail, and Instagram. If you want to restore full browsing speed, Airtel has something called booster packs that you can purchase at these rates:

Booster Pack Price per the main bundle
1GB 199 Kshs
5GB 699kshs
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